Capital One will pay $2 million to settle a consumer lawsuit alleging the bank made “frequent or harassing phone calls to California debtors,” prosecutors announced Thursday.
The settlement, reached without an admission of wrongdoing by Capital One, stems from a lawsuit filed by district attorneys in San Diego, Riverside, Los Angeles and Santa Clara counties.
The complaint alleged that the company made excessive collection calls, some of which continued after consumers indicated they no longer wanted to receive the calls or the calls were made to the wrong numbers.
The San Diego District Attorney’s Office of Consumer Protection investigated the complaints.
“The settlement in this case underscores the importance of companies complying with state and federal debt collection laws that protect California consumers,” San Diego County District Attorney Summer Stephan said in a statement.
The judgment was announced Wednesday in Los Angeles Superior Court and includes $1.45 million in civil penalties and $300,000 in investigative costs.
The bank is also required to pay $250,000 in restitution to a charitable trust fund to support additional consumer protections and implement policies and procedures to prevent such debt collection calls to public consumers.
The procedures include limiting the total number of calls to each debtor and honoring consumer requests to stop calling.
– Information service of the city