Back in July, Apple agreed to pay $50 million to settle a lawsuit related to faulty butterfly keyboards used in MacBook devices between 2015 and 2019, and now an email about the settlement has been released. .
Dear MacBook Owner,
You are receiving this email because you have previously contacted our company regarding your MacBook laptop. On November 28, 2022, the Court gave preliminary approval for a $50 million nationwide settlement to benefit MacBook buyers who had their Butterfly keyboards repaired. More information about settlement, eligibility, the approval process and your options can be found at www.KeyboardSettlement.com.
MacBook Pro owners who have purchased at least two upper font replacements from Apple within four years are considered Group 1 billing class members and will receive an automatic payment as well as an email.
MacBook Pro owners who have had a single upper case replacement must submit a claim form for reimbursement and are considered members of the Group 2 settlement class. Those who have had a keycap replacement can also submit a claim form to receive a small payment as part of a third group of Settlement Class Members.
Cash rewards will be based on the number of repairs required, with up to $395 awarded to those who have had two or more top case replacements. Mac owners who fall into this category will receive their class notifications this month. Applications will be accepted until March 6, 2023, with a final approval hearing on March 16, 2023.
The lawsuit dates back to 2018, when a group of customers sued Apple over the butterfly keyboard, claiming the company hid the defect from consumers in order to keep selling Macs.
Butterfly keyboards were used on Macs between 2015 and 2019, and while Apple has iterated on the design several times in an attempt to improve durability, a design flaw has caused the butterfly mechanism to fail. Over those four years, thousands of customers have experienced issues with repeating keys, sticky keys, and complete keyboard failures.
Apple launched a keyboard repair program in June 2018 covering MacBook, MacBook Pro and MacBook Air models four years after purchase. Apple only replaced the butterfly keyboards with another butterfly keyboard, so there was no real fix.
Apple eventually did away with the butterfly mechanism and switched back to a scissor switch mechanism, and all Macs today use a scissor switch keyboard, which is much more durable and can withstand small debris and dust.