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While some employees have returned to the office, many still work from home at least a few days a week.

The continued telecommuting could also mean continued Internet connectivity issues for the region’s more than 2 million Comcast customers, as well as customers of Verizon and other carriers.

In 2021, the first full pandemic year, Comcast customers used their home WiFi on about a billion devices nationwide, Comcast spokesman Joel Schadle said. That’s 12 times more devices than were connected in 2018, before the pandemic. With more devices connecting to networks, it’s no surprise that some people have seen and still see slower internet speeds.

If home WiFi issues continue to interrupt your Zoom calls and force an afternoon reboot nearly three years into the pandemic, here are some tips from Comcast experts on how to fix the problem without calling customer service. These tips also apply whether you have Comcast, Verizon, or another Internet provider.

Check the location of your router and modem

If your router and modem or gateway (Comcast’s router and modem combination in one device that provides the most advanced 6E WiFi connection) is in a basement, closet, or bookcase, move it somewhere near the center. your house or apartment and on a high surface.

“Location, location, location is not just a real estate phrase,” Shadle said. It also refers to where you have installed your router and modem.

The company uses a metaphor. Think of the router and modem as a light bulb. the light (or signal) is less abundant if hidden behind other objects.

Avoid placing the device near a window for the same reason, as some of the signal will be lost outside, unless the outdoor area is a balcony or terrace where you want coverage.

If the jack you need to connect the router and modem to is not in an ideal location, contact your Internet provider about alternative locations. If you live in an apartment, of course, check with your landlord first before making any changes to the outlet.

Restart regularly

You’re probably familiar with the age-old wisdom of what to do when technology isn’t working right; turn it off and on again.

But this wise advice doesn’t only apply when the device is on the fritz.

Make it a habit to occasionally unplug your router from the wall, wait a minute, then plug it back in. This can force software updates that sometimes don’t happen automatically.

Control connected devices

If your ISP has an app, use it to see what devices are currently using WiFi. Stop devices you don’t want to use right now.

If you’re going to an important work meeting, for example, it can be helpful to temporarily unplug your child’s gaming device, Schadle said. You don’t want it to suddenly install updates and slow down your connection in the middle of a meeting.

Tighten the cables

Do not ignore the physical connections on the router and modem.

“A loose cable connection to your gateway can cause all kinds of problems, slowing down your device and in some cases causing problems that can affect your entire block,” Comcast wrote on its website, advising users to make sure cables are connected. “the finger is strong”.

Consider WiFi extenders

If your WiFi connection doesn’t improve with these tips, you have dead spots in your home, or your home office needs to be far from your router and modem, WiFi extenders that plug into a regular wall outlet may be worth the investment. .

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