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The Ohio Department of Development and Lifeline, Inc. announced they are continuing to help Lake County residents eligible for income through water and wastewater assistance.

The Temporary Federal Low-Income Household Water Assistance Program provides eligible residents with assistance in paying their water and wastewater bills if they are past due or disconnected. The program has been extended through September 30, 2023, according to a news release.

“For years, we’ve seen the need for water bill assistance,” Lifeline CEO Kerry Dotson said in a statement. “We help a lot of people with heating and cooling costs every year through our HEAP programs, but there’s always been a water gap that’s just as important as heating and cooling. We are really excited that this program has been extended so that we can more fully assist our residents.”

Since its launch in mid-February, more than 150 Lake County households have been approved for assistance with water or stormwater bills. Just over $34,000 in federal LIHWAP funds were spent, the release said.

Customers are required to contact Lifeline, Inc. to apply for the program. Due to COVID-19 precautions, all applications will be scheduled by appointment only and are in person. Entrance sessions will not be held.

Matches of the same day will be added daily for disconnected subscribers. For those who meet these guidelines, call 440-350-9160 for same-day appointments. To schedule an appointment, call 440-381-8230 or visit

Lifeline’s offices have moved to 8 N. State St., Suite 300, in Painesville.

Clients should bring copies of the following documents to their appointment:

• Copies of recent water/wastewater bills

• A list of all family members and proof of income for each family member for the last 30 days or 12 months, along with social security cards.

• Proof of US citizenship or legal residency for all family members

• Proof of disability, if applicable.


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