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A Virginia radio personality said he had to cancel Christmas plans because his Tesla S electric car wouldn’t charge during the ongoing frigid weather that has hit much of the United States.

Domenic Nati told Insider that he turned on his supercharger on Friday when it was 19 degrees outside. The car’s battery level was at 40% at the time.

“It’s been two hours and not much has changed,” Nati told the newspaper. “It was very slow and as the temperature dropped the numbers got lower. Eventually it stopped charging altogether.”

Natty said he tried charging the car at home, but after no luck there, he went to another supercharger Saturday afternoon.

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A Tesla car is plugged in and charged at a Supercharger fast charging station for electric car company Tesla Motors in Mountain View, California, on August 24, 2016. (Smith Collection/Gado/Getty Images/Getty Images)

Natty posted a video on TikTok on Saturday showing what happened, noting that the same thing happened the day before.

“The battery is heated. keep the charging cable plugged in,” the supercharger screen said as he plugged in. More than an hour later, however, nothing had changed, he said. Natty said he eventually decided to leave the car plugged in and drive home.

Fox Business reached out to Tesla for comment, but they did not immediately respond.

TESLA cuts prices by $7,500 during end-of-year sales.

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The Tesla Inc. logo is seen on the grille of a Model X electric car at the Tesla Club in Moscow, Friday, July 20, 2018. Tesla could almost double the number of cars it sells in Russia after mobile. phone retailer that supports bil (Photo by Andrei Rudakov/Bloomberg via Getty Images/Getty Images)

Nati said he tried to contact Tesla for customer support, but no one answered him. He told Insider that he ended up canceling his vacation plans because his car only had 19 miles of range at the time and there were no Uber or Lyft drivers. He was worried that he would not be able to see his son on Christmas morning as a result.

On Sunday morning, Nate told Fox Business that he still had not heard from Tesla and that his car still wouldn’t charge. He said he has heard from others who have had similar experiences.

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“Since I posted the video, many people have reported having the same problem. Some fellow Tesla owners have even messaged me to see if I’ve found a solution,” Nati told Fox Business. “Unfortunately, my answer is no.”

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