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Dealing with a canceled flight? You should know this.


Main points:

  • Air travel has been a pain for consumers this year, and now we’re entering the busy holiday travel season.
  • Consumers should know their rights if their airline cancels their flight.
  • According to the Department of Transportation, the airline owes you a cash refund if your flight is canceled.

Anyone who’s taken a trip in the past year has probably been aware of the fact that airline customer service hasn’t been great in 2022. In fact, thousands of complaints are filed with the Department of Transportation (DOT) during the busy summer travel season. the season when customers complain about late flight cancellations, unexpected delays, and more.

We are now entering one of the busiest travel times of the year as people head off to their vacation destinations. And if you’ve maxed out credit cards to buy airline tickets, it’s important to be aware of your rights in the event of further problems.

In particular, there is one DOT rule you should be aware of if you cancel your flight.

If your flight is canceled, here’s what you’re entitled to

If you are faced with a flight cancellation, you should be aware of the fact that the Department of Transport requires your airline to offer a cash refund. This is true regardless of the airline’s reason for canceling the flight. The cash refund must fully cover the costs you paid for the trip.

Airlines are also required to give you a full refund if they make a material change to your schedule after you’ve booked a trip.

Unfortunately, many people are not aware of this fact. And airlines often don’t tell travelers that it is. It is very common for airlines to offer travel vouchers, miles or airline credits in the event of flight cancellations. And they are allowed to offer these options as an alternative to cash back. But Americans often accept these offers because they mistakenly assume that this is the only compensation available to them, which is not true.

If your airline offers you miles or vouchers after you cancel your flight or make a big change to your trip, you can accept it if it makes sense for you. But, if you don’t want to be tied to the same airline and would rather just get your money back so you can do whatever you want with it, you have that right, even if your airline doesn’t. let me say that it is.

Knowing this rule can help you better protect yourself when dealing with a flight cancellation. If your airline suggests that miles are your only option or says you can’t get a refund, that’s simply not true, and you should insist on getting the cash back that Department of Transportation rules entitle you to.

How to protect your rights as a passenger

Sometimes it can seem like airlines have all the power when it comes to delaying or canceling your flight and deciding how to compensate you for their decisions. But the reality is that knowing your rights can help you make sure you’re not being mistreated as a consumer.

The Department of Transportation has a detailed list of your rights as a flyer, so if you’re in doubt about whether an airline is acting fairly, check out this resource to find out what rules apply to your situation. You may just find that the government has protections that your airline must respect.

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